The customer is deemed to have agreed to the term and conditions/ disclaimer set out below by virtue of having entered into any written or oral agreement with the supplier for the supply of the services. Also, the customer agrees that he/ she/ it has read and understood the terms and conditions/ disclaimer and agrees to them
The “Supplier” is Econocom 308 cc t/a Visas Zone, its employees, members, directors, agents, representatives, contractors and subcontractors.
The “Customer” is any natural or juristic person who enters into an oral or written agreement with the Supplier for the supply of the Supplier’s “Services” and any employees, members, directors, agents, contractors, sub-contractors, representatives and/or clients of the customer.
1. Detailed description of goods and/or services
Visas Zone is a visa courier company which has offices in Cape Town, Johannesburg and at OR’Tambo International Airport, simplifying your travel arrangements whether it be for corporate travel or holidays.
| Airport Services |
| Biometrical Photographs |
| International Assistance |
| International & National Courier |
| Police Clearance |
| Visas |
| Urgent & Same Day Visas |
| Translations |
| Other Documentation |
| the provision of the requirements of the relevant third party(ies) in respect of the completion and processing of the Service Documents; and |
| the submission and collection of the Services Documents from the relevant third party(ies). |
| the processing and completion of any documentation whatsoever; |
| the review of any such documentation at any stage in order to verify the accuracy, correctness or completeness of such documentation, including documentation delivered to or collected from the Customer or any third party; |
| for supplying the Customer with the requirements of the relevant third party(ies) in relation to the completion and processing of the Services Documents, the Services do not include the provision of any advice in relation to any aspect of the completion or processing of any documentation listed above and/or any other documentation provided to the Supplier for submission to and collection |
| the provision of any advice in relation to the accuracy of the requirements for the successful completion and processing of any of the documentation listed above and/or any other documentation provided to the Supplier for submission to and collection from any third party |
Any advice provided to the Customer, or any information provided to the Customer by the Supplier in an advisory capacity, which is not a requirement of a third party in relation to the completion and processing of any Service Document, is at the Customer’s own risk and the Customer is required to verify all such advice with any relevant third party, as necessary.
The Supplier acts purely as a Visas Courier Service to and from Embassies, Consulates and High Commissions of those countries represented in South Africa. All decisions of whether or not to grant a visa to the Customer relies solely with the Embassy, Consulate or High Commission concerned.
2. Charges
Charges incurred due to the cancellation, amendment or transportation costs of any visa, or any other documentation submitted and collected as part of the Services, shall be for the Customer’s account. The Supplier shall not be obliged to obtain any visa, or any other documentation submitted or collected as part of the Services, on behalf of the Customer or any client of the Customer, where any cancellation, amendment or transportation costs are owing by the Customer to the Supplier and have not been paid. The Supplier is not obliged to deliver any travel documentation provided to it by the Customer, or any third party, until such time as all payments which have fallen due have been paid in full.
All fees payable in respect of the submission of any documentation, and all courier fees in relation to the submission of any documentation, including visas, to any third party whatsoever (for example, an embassy, high commission, consulate or government department) are non-refundable and shall be for the account of the Customer, irrespective of the outcome of the application for which the documentation is used.
Fees payable in respect of visa applications must be paid by the Customer to the Supplier in advance. Please note that all documentation submission fees, including fees in respect of visas, are subject to change without notice.
The Supplier will be entitled to charge an additional courier fee for emergency or late applications.
3. Delivery policy
Subject to approval and receipt of payment, requests will be processed within 30 days and delivery confirmed via registered post.
4. Return and Refunds policy
The provision of goods and services by the Supplier is subject to availability. In cases of unavailability, the Supplier will refund the client in full within 30 days. Cancellation of orders by the client will attract a 50% administration fee.
NOTE: The Supplier acts purely as a Visas Courier Service to and from Embassies, Consulates and High Commissions of those countries represented in South Africa. As such, all Embassy, Consulate or High Commission charges are not refundable.
5. Customer Privacy policy
The Supplier shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners Cards or by bank transfer into the Supplier's bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for Supplier via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by the Supplier separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
10. Responsibility
The Supplier takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and the Supplier chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, "Unit 15 Green Point Mews, 99 Main Road, Green Point, 8051" .
12. Variation
The Supplier, Visas Zone may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Econocom 308 close corporation based in South Africa trading as Visas Zone and with registration number CK-2002-005938-23 and operated by the directors Lody Terblanche and Jaendre Terblanche.
14. Visas Zone contact details
The Supplier will not be liable for any direct or indirect loss, injury, death, damage, cost and/or expense sustained or incurred by the Customer, its employees, agents, contractors, sub-contractors, its clients and/or any third party which occurs as a result of the provision of the Services, including but not limited to any handling errors, theft, hijacking, loss or damage, inaccuracy, error, incompleteness, defect or deficiency in the documents submitted or collected in relation to the Services, or which occurs as a result of any action or omission of whatsoever nature on the part of the Supplier in the performance of the Services, whether caused by the negligence of the Supplier or otherwise, and the Customer indemnifies and holds the Supplier harmless against such loss, injury, death, damage, cost and/or expense.
The Supplier will not be liable for any direct or indirect loss, injury, death, damage, cost and/or expense suffered or incurred by the Customer, its employees, agents, contractors, sub-contractors, its clients and/or any third party which occurs as a result of any handling errors, theft, hijacking, loss or damage, inaccuracy, error, incompleteness, defect or deficiency, delay in issuance, non-issuance, rejection, refusal, denial of any application or request in respect of any documents submitted to any third party, or which occurs as a result of any fault, of whatsoever nature, of any third party in relation to the submission of any documentation or the provision of any information or advice, whether or not caused by the negligence of the third party or otherwise, and the Customer indemnifies and holds the Supplier harmless against such loss, injury, death, damage, cost and/or expense.
The Supplier is entirely reliant on the relevant third party(ies) who provide the Supplier with the requirements for the successful completion and processing of the Service Documents and for the third party forms relating to the Service Documents. As such, the Supplier will not be liable for direct or indirect loss, injury, death, damage, cost and/or expense suffered or incurred by the Customer, its employees, agents, contractors, sub-contractors, its clients and/or any third party which occurs as a result of any change in such requirements or any change in third party forms as provided to the Supplier by a third party(ies), whether or not caused by the negligence of the third party(ies) or otherwise, and the Customer indemnifies and holds the Supplier harmless against such loss, injury, death, damage, cost and/or expense.
The Supplier will not be liable for any direct or indirect loss, injury, death, damage, cost and/or expense sustained or incurred by the Customer, its employees, agents, contractors, sub-contractors, its clients and/or any third party which occurs as a result of any replacement of any air tickets, change of dates of air tickets or any other factor related to air tickets, including but not limited to deportation denials, whether or not caused by the negligence of the Supplier or any third party or otherwise, and the Customer indemnifies and holds the Supplier harmless against such loss, injury, death, damage, cost and/or expense.
The Supplier will not be liable for any direct or indirect loss, injury, death, damage, cost and/or expense sustained or incurred by the Customer, its employees, agents, contractors, sub-contractors, its clients and/or any third party which occurs as a result of any incorrect, inaccurate, incomplete, omitted or additional requirements or any advice or information of whatsoever nature which was communicated to the Customer by the Supplier in respect of any documentation submitted or collected by the Supplier on behalf of the Customer, or any client of the Customer, whether or not caused by the negligence of the Supplier, a third party or otherwise, and the Customer indemnifies and holds the Supplier harmless against such loss, injury, death, damage, cost and/or expense.
The disclaimer or exclusion of liability above does not exclude the liability of the Supplier where such liability is statutorily imposed upon the Supplier in terms of any South African legislation.
The liability of the Customer for any loss, injury, death, damage, cost and/or expense sustained or incurred by the Customer is limited to direct damages only, and excludes any liability for loss of revenue, business, contracts, anticipated savings, profits or commercial opportunities or in respect of any indirect or consequential losses whatsoever.”